"Critical Thinking at Work-- Simple Ideas on a Crucial Topic" video course
Free sample
Please sign on with O'Reilly if you are interested in viewing the entire course, including an overview of its short segments.
Free sample
Please sign on with O'Reilly if you are interested in viewing the entire course, including an overview of its short segments.

Connie’s next online training will be on September 10.
Please contact us if you are interested in personalized training to help your company make and save money while helping your team be happier.
Please contact us if you are interested in personalized training to help your company make and save money while helping your team be happier.

Workshop at The Riveter in Seattle on July 26th
Join us for an evening with colleagues from a number of different workplaces to learn about critical thinking techniques and how to apply them at your company.
Join us for an evening with colleagues from a number of different workplaces to learn about critical thinking techniques and how to apply them at your company.

Hired to FLEX but stuck in the POUND
In a recent conversation about the FLEX/POUND philosophies, my insightful friend Molly von Mitschke Collande asked about what to do if a person gets hired under the guise that the company is FLEX but in fact acts as a POUND organization.
In a recent conversation about the FLEX/POUND philosophies, my insightful friend Molly von Mitschke Collande asked about what to do if a person gets hired under the guise that the company is FLEX but in fact acts as a POUND organization.

John & Heidi in a FLEX Company
Recently I wrote about process bloat, using two Killer Process Stories. The company where they work does not have a specific philosophy about process nor any method for reducing it when it is wasteful. Now I’ll retell their stories to see what the outcomes would be in a type of company I call “Flex,” standing for fluid and experimental.
Recently I wrote about process bloat, using two Killer Process Stories. The company where they work does not have a specific philosophy about process nor any method for reducing it when it is wasteful. Now I’ll retell their stories to see what the outcomes would be in a type of company I call “Flex,” standing for fluid and experimental.

Video: World Usability Day
Why understanding theories of human-made things is critical to uncovering assumptions and driving the growth of knowledge in products. The “ugly” nature of most innovations demands a safe workplace where inevitable failures are expected.
Why understanding theories of human-made things is critical to uncovering assumptions and driving the growth of knowledge in products. The “ugly” nature of most innovations demands a safe workplace where inevitable failures are expected.